Bournemouth Reviews

The bournemouth office staff have been amazing while helping through a section 21. Morgan Garner managed to find a perfect flat for me and with so little time remaining got the docs all signed ready for my moving dates required. Thank you so much Morgan and good luck for the promotion to Ferndown. I'd also like to say thank you to Ellie, Emma and Alex. I'm sorry if I've missed anyone. Great team all of you and I really appreciate it.

The bournemouth office staff have been amazing while helping through a section 21. Morgan Garner managed to find a perfect flat for me and with so little time remaining got the docs all signed ready for my moving dates required. Thank you so much Morgan and good luck for the promotion to Ferndown. I'd also like to say thank you to Ellie, Emma and Alex. I'm sorry if I've missed anyone. Great team all of you and I really appreciate it.

Morgan has been so professional from start to finish made the whole process effortless. She really is a credit to your team always responds to emails try’s to help in every way possible. Kind regards

Morgan help us to get a nice apartment and well good bargaining.She is always on. top of her job.Thanks so much. .

Had a really smooth an easy experience with Goadsby, everything was organised super quick and had constant communication throughout the process. Morgan was always very friendly and quick to reply to my emails and answer any questions I had throughout.

This is the best experience I have ever had with a letting agent coz I was in a very tight situation to find a property. They were very flexible throughout the whole process and nerve stressed me to keep a deposit anytime which I really appreciate. Even they offered me two times for the viewing as my partner couldn’t come for the first time. I worked with miss Morgan who is really kind and lovely lady. I saw she was really busy all the time but she never let me wait. Thank you for finding me a new home quickly.

They get the one star because they were entirely inoffensive during my actual tenancy. Unfortunately, three years after I move out they forward me a final warning (due the day of the email being sent!) from a debt collection agent, addressed to them, apparently from a bill due from my time in the house they rented me. I switched from this company immediately on moving in. They have clearly received multiple letters over the last few years, and have only chosen to contact me now that there's a final warning, and the cost of the debt has risen even more. They then have the absolute brass balls to tell me that there has never been any other correspondence about this, and that they have no idea where the multiple letters from the energy company and then the earlier letters from the debt collection agency which clearly precede a final warning could have been sent. Their complaints managed has since admitted to me that they have no record of any other correspondence about this at all. Best case: this is a group of utter incompetents, unable to manage a task with as many steps as reading a letter and then sending an email. Worst case: they have been caught with their pants down and are aware that they've failed to forward anything about this, and are now lying through their teeth to attempt to shift responsibility. Either way, on balance I can't honestly say I would recommend them unless you enjoy surprise bills, long circular conversations, and a total lack of any kind of accountability. If you were a dodgy landlord just looking to have someone manage your property and gouge your tenants though, these could be exactly the estate agents you're looking for.

Very helpful in negotiations with landlord, and in general. Recommended.

Ellie and the Goadsby team have been great through the whole process. Ellie in particular has been great at keeping me completely informed through the tenancy application process and she has quick to respond to any issues or questions. A very pleasant experience.

Damaged our property during an inventory inspection and refuse to respond/fix the damage.